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Privacy Policy

At TravelWise24 (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a booking through our website (https://travelwise24.app) or use our associated mobile applications. By using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

When you use TravelWise24, we collect certain types of personal information in order to provide and improve our services. This information falls into the following categories:

1.1 Information You Provide to Us

  • Account Information: When you create an account or make a booking, we may collect personal information such as your name, email address, phone number, and payment information.
  • Booking Details: Information related to your travel preferences and bookings, such as travel dates, destinations, flight and accommodation details, and special requests.
  • Communication Information: If you contact us, we may collect details of your correspondence, including the content of your messages and the method of contact.

1.2 Automatically Collected Information

  • Log Data: We collect information that your browser or device sends whenever you visit our website, such as your IP address, browser type, operating system, and access times.
  • Cookies and Tracking Technologies: We use cookies, pixels, and other tracking technologies to enhance your browsing experience and gather information about your preferences and behavior on our site.

1.3 Information from Third Parties

We may receive personal information from third parties, such as:

  • Travel Service Providers: When you book flights, hotels, or car rentals through TravelWise24, we may receive confirmation of your reservation and other related details.
  • Marketing Partners: We may receive information about you from third-party partners who assist with our advertising and marketing efforts.

2. How We Use Your Information

We use the personal information we collect to provide and enhance our services. Specifically, we use your information in the following ways:

2.1 To Process Bookings

  • Facilitate your travel bookings, reservations, and payments with third-party providers.
  • Send booking confirmations and relevant updates to your email or phone.

2.2 To Improve Our Services

  • Analyze usage patterns to improve our website, mobile app, and services.
  • Customize and enhance your user experience, offering recommendations based on past behavior and preferences.

2.3 To Communicate with You

  • Send you important notifications, such as booking confirmations, itinerary updates, and travel alerts.
  • Respond to your inquiries, feedback, or customer service requests.
  • Send promotional emails and offers (if you have opted in).

2.4 For Legal Compliance

  • Comply with applicable laws, regulations, and legal processes.
  • Prevent fraud, resolve disputes, or enforce our Terms of Use.

3. Sharing Your Information

We may share your personal information with trusted third parties in the following situations:

3.1 Third-Party Service Providers

We share your information with third-party service providers (e.g., airlines, hotels, car rental companies) to process your bookings and fulfill your travel requests. These providers are only given the necessary information to provide the services you requested.

3.2 Business Partners

We may share your information with partners who assist us with marketing, analytics, and customer relationship management to enhance your experience and offer relevant services.

3.3 Legal Requirements

We may disclose your personal information if required by law, such as to comply with a subpoena or other legal processes, or to protect our rights and property.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of TravelWise24, your personal information may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files placed on your device that allow us to recognize your browser and capture certain information.

4.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function and cannot be switched off.
  • Analytical/Performance Cookies: These cookies help us understand how visitors use our website, enabling us to improve user experience.
  • Advertising Cookies: We use these cookies to show you relevant ads and measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings, but disabling them may affect the functionality of our website.

5. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations and resolve disputes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccuracies in your personal information.
  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the contact details provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, services, or advertisements. Please be aware that we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these external websites before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

By using TravelWise24, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your information as described above.

Privacy Policy

Privacy Policy

Privacy Policy

Privacy Policy

Privacy Policy

Privacy Policy

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